Crisis and Emergency Risk Communication (CERC): Examples from Ebola (On-demand webinar)

2 modules

Course Length
90 mins

Region IV Public Health Training Center

13 Oct 2021



Note: This is a recording of a webinar held on October 16, 2014.

Training Overview
Health communication is a critical piece of keeping the public safe during a public health emergency. During this two hour interactive session, the audience will learn the principles behind crisis and emergency risk communication. Because each emergency is different, we will discuss ways to tailor messages for the crisis and emergency risk communication. During times of crisis, developing partnerships with stakeholders to disseminate messages is very important. Participants will learn about ways to develop these relationships for successful health communication.

The course contains two modules: a content module and a resources and evaluation module. After accessing both modules, learners will earn a certificate of completion. When the certificate is available, learners will see a Certificate button on their dashboard.

This recording is approximately 105 minutes. There are no prerequisites. Participants will need a broadband internet connection (Google Chrome or Mozilla Firefox are preferred browsers) and computer speakers. For technical support, please contact

About the Trainer
Molly Gaines-McCollom has also completed two deployments to West Africa for Ebola. She has written, adapted, and disseminated critical health information for a range of audiences, including clinicians, community and faith-based organizations, epidemiologists, international populations, state and territorial health departments, vulnerable populations, and the general public.

Prior to her work at CDC, Ms. Gaines-McCollom served over three years as a Peace Corps Volunteer in Mauritania, West Africa, where she coordinated a center for severely malnourished children and provided technical assistance to the country’s only association of HIV-positive persons.
Ms. Gaines-McCollom earned her Bachelor of Arts degree in philosophy from Haverford College, and her Masters of Public Health from the Rollins School of Public Health, Emory University. She is currently pursuing a PhD in post-secondary and adult education.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31680, Public Health Training Centers for $4,348,992. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.


By the end of this webinar, participants will be able to:

  • explain Crisis and Emergency Risk Communication (CERC) principles.
  • explain how to tailor messages.
  • identify ways to develop relationships with stakeholders and partners.


By completing/passing this course, you will attain the certificate Certificate of Completion for Online Module

Crisis and Emergency Risk Communication (CERC): Examples from Ebola
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Resources and Evaluation
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