Health Equity: Making Your Health Department More Culturally Competent (On-demand webinar)

2 modules

Course Length
90 mins

Region IV Public Health Training Center

29 Sep 2021



Note: This is a recording of a webinar held on April 19, 2019.

Training Overview
The increasingly diverse and multicultural 21st century US population requires health departments to be deliberate when it comes to ensuring their programs, services, practices and policies do not reinforce health inequities and disparities. A "one-size-fits-all" approach to public health is no longer sufficient or acceptable. How can health departments increase organizational cultural competence in order to advance health equity and mitigate the social determinants of health?

During this 90-minute webinar, participants will discuss cultural competence as an important component of successful implementation of public health programing, services, practices and policies, as well as, how it can contribute to the elimination of health disparities existing within populations served by health departments. We will examine the existing sociocultural barriers (organizational, structural, and clinical) in health departments driving disparities in health status and health outcomes. The webinar’s content and dialogue will be guided by the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care, Human Impact Partners (HIP) recommendations for the Public Health Accreditation Board on Advancing Health Equity in Health Department’s Public Health Practice, and the Centers for Disease Control and Prevention (CDC). 

The course contains two modules: a content module and a resources and evaluation module. After accessing both modules, learners will earn a certificate of completion. When the certificate is available, learners will see a Certificate button on their dashboard.

This recording is approximately 90 minutes. There are no prerequisites. Participants will need a broadband internet connection (Google Chrome or Mozilla Firefox are preferred browsers) and computer speakers. For technical support, please contact

About the Trainer
Hermence Matsotsa, MPH

Hermence Matsotsa, MPH, is Founder / Principal Consultant of UbuntuSpeaks, LLC - a leading U.S.- based firm that specializes in global health workforce development cross / intercultural communication, team building and employee engagement training consulting. Ms. Matsotsa has more than 15 years of professional experience in global health, infectious disease prevention, treatment and outbreak response (HIV/AIDS, TB, Polio, sexually transmitted infections, Ebola, Malaria, and Cholera).  As well as, women and gender development, family planning, reproductive health and public health policy.  

Ms. Matsotsa has a Master’s in Public Health (MPH) from the University of Massachusetts, Amherst, Bachelor’s in International Affairs from Mary Washington College and Adult Education Certification from the University of the District of Columbia.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31680, Public Health Training Centers for $4,348,992. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.


By the end of this webinar, participants will be able to:

  • define key terms- health disparity, health equity, social determinants of health, cultural competency, and cultural humility (and explain how they relate to local health departments).
  • explain the relationship between health inequities, the social determinants of health, and cultural competency as it relates to health outcomes in their community.
  • identify cultural competency gaps within their organization using the CLAS standards.
  • list 2-3 strategies they can take to address organizational cultural competency gaps within their respective health departments.


By completing/passing this course, you will attain the certificate Certificate of Completion for Online Module

Health Equity: Making Your Health Department More Culturally Competent
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Resources and Evaluation
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