Note: This is an on-demand webinar.
Without feedback, individuals and organizations cannot grow. Feedback is the key to better serving your community and getting the most out of your team. But giving and receiving feedback can be incredibly uncomfortable and unproductive. And when done poorly, feedback can actually be destructive. In this interactive and light-hearted session, learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. Get tools in how to deliver feedback that is specific, actionable, and measurable. So instead of shrinking from feedback, you can embrace it for the opportunity it is.
The course contains two modules: a content module and a resources and evaluation module. After accessing both modules, learners will earn a certificate of completion. When the certificate is available, learners will see a Certificate button on their dashboard.
This recording is approximately 90 minutes. There are no prerequisites. Participants will need a broadband internet connection (Google Chrome or Mozilla Firefox are preferred browsers) and computer speakers. For technical support, please contact email@example.com.
About the Trainer
Shana Merlin, Founder of Merlin Works
The Founder of Merlin Works, Shana Merlin, is a lecturer in the College of Medicine Texas A&M University and an associate at the Center for Health Communication at the University of Texas. Some of her most requested programs are on the topics of team building, communication, persuasion, leadership, medical communications, and creativity.
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31680, Public Health Training Centers for $4,348,992. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
By the end of this webinar, participants will be able to:
- ask open, specific questions to solicit useful feedback.
- use the LAST method (Listen Apologize Solve Thank) when dealing with negative feedback.
- develop a growth mindset that is curious, flexible, and welcomes feedback as a tool for personal and professional development.
By completing/passing this course, you will attain the certificate Certificate of Completion for Online Module
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